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Contact PrepG1
Use the options below for account questions, content feedback, accessibility support, or business inquiries.
Contact & Support
Email Us
General support and account inquiries.
support@prepg1.caOfficial Information
Confirm licensing and test requirements directly with Ontario.
Ontario Driver's HandbookSupport Availability
Production support hours and response targets will be published before paid plans become available.
Self-Service Help
Review common questions about practice, devices, progress, and policies.
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Frequently Asked Questions
Find quick answers to the most common questions about PrepG1.
Is PrepG1 approved by the MTO?
No. PrepG1 is an independent study service and is not affiliated with, approved by, or endorsed by the Government of Ontario, the Ministry of Transportation, DriveTest, or an official testing provider. Confirm current requirements through Ontario.ca.
How many practice questions are available?
PrepG1 includes hundreds of G1 practice questions across road signs, traffic rules, and test-preparation topics.
Can I use PrepG1 on multiple devices?
Yes. You can study on desktop, tablet, and mobile devices. Account progress can sync when you are signed in.
Does PrepG1 offer a G1 simulator?
Yes. The G1 Simulator is designed to help you practice with a test-style experience before exam day.
Is my progress saved automatically?
Your practice progress is saved locally, and signed-in users can keep their account progress connected across supported experiences.
Do you offer a refund?
No blanket money-back or test-result guarantee is offered. Any refund terms must be displayed with a paid plan before purchase. See the Refund Policy for details.
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